Give Your Business Reliable Tech Help Without Waiting for a Visit
With Big Sky Tech’s remote IT support, you get expert assistance in minutes — no travel required. Whether your team is in Great Falls or working from a remote location, we connect securely to diagnose, fix, and optimize systems so that downtime is minimal and productivity stays high.
What Remote Support Services We Provide
System Diagnostics & Repair
We identify software faults, driver issues, or configuration errors and resolve them remotely before they cause bigger problems.
Updates, Patches & Preventive Maintenance
We proactively keep your operating systems and applications current, reducing vulnerabilities and future failures.
Malware, Virus & Threat Mitigation
We clean, quarantine, and strengthen your defenses to protect against malicious attacks.
Email, Sync & Connectivity Solutions
From setup to troubleshooting, we help ensure your email, networks, and cloud services communicate seamlessly.
Remote Monitoring & Early Warning Alerts
We watch system metrics, logs, and events so we catch issues before they interrupt your workflow.
Application Installation & Configuration
Need business software, CRM, point-of-sale or accounting tools set up? We walk you through remote installs and configurations.
Why Remote Support Works — and Why It’s Smart
No Travel Delays — Issues are addressed immediately regardless of location.
Cost-Effective — You avoid hourly travel fees or waiting for a technician to arrive.
Flexible & Scalable -- Serve employees in the office, remote workers, or satellite locations.
Reduced Downtime -- Quick fixes versus waiting can save valuable hours or revenue.
Seamless Hand-Offs -- If something can’t be resolved remotely, we bridge to our Onsite IT Support team.
Cost-Effective — You avoid hourly travel fees or waiting for a technician to arrive.
Flexible & Scalable -- Serve employees in the office, remote workers, or satellite locations.
Reduced Downtime -- Quick fixes versus waiting can save valuable hours or revenue.
Seamless Hand-Offs -- If something can’t be resolved remotely, we bridge to our Onsite IT Support team.
Remote Service Workflow
You Reach Out — via phone, contact form, or ticket.
Secure Connection — With your approval, a remote session is established using encrypted tools.
Diagnosis & Resolution — We troubleshoot, repair, and test the fix during the session.
Reporting & Follow-Up — We provide a summary, suggest preventive steps, and schedule checkups if needed.
Escalation (if required) — If hardware or cabling is involved, we schedule an onsite visit.
Secure Connection — With your approval, a remote session is established using encrypted tools.
Diagnosis & Resolution — We troubleshoot, repair, and test the fix during the session.
Reporting & Follow-Up — We provide a summary, suggest preventive steps, and schedule checkups if needed.
Escalation (if required) — If hardware or cabling is involved, we schedule an onsite visit.
Businesses That Benefit Most
Remote IT support is a great fit for businesses that:
- Have employees working in multiple locations or remotely
- Need immediate troubleshooting without scheduling delays
- Want to lower costs compared to frequent onsite visits
- Value proactive monitoring and maintenance of their systems
Why Big Sky Tech Is Your Remote IT Advantage
✔ Helping Montana businesses stay connected and running from anywhere.
✔ Expertise with secure remote technologies and best practices
✔ Remote when possible, onsite when it counts.
✔ Focused on clear communication and lasting solutions.
✔ Backed by experience having served hundreds of Montana companies across every major industry.
✔ Expertise with secure remote technologies and best practices
✔ Remote when possible, onsite when it counts.
✔ Focused on clear communication and lasting solutions.
✔ Backed by experience having served hundreds of Montana companies across every major industry.
Remote IT Support FAQs
Can remote IT support fix my computer if it won’t start?
If your computer won’t turn on at all, it may require onsite service. However, many issues that seem like startup failures can often be resolved remotely, such as login errors, corrupted profiles, or software misconfigurations.
Is remote IT support safe and secure for my business?
Yes. We use secure remote access tools with encryption to ensure your data and systems remain protected. Our technicians only connect with your approval, and you can see every action we take while connected.
What types of businesses benefit most from remote IT support?
Almost every industry can benefit, but remote support is especially valuable for small offices, retail shops, and professional service firms in Great Falls, Montana. It provides fast troubleshooting without waiting for an onsite visit.
What if my issue can’t be fixed remotely?
If we discover that your issue requires physical repair or new hardware, our team can schedule an onsite visit. We provide both remote and onsite IT support so you’re covered in any situation.
Do you provide remote IT support anywhere im located?
Yes. While we’re based in Great Falls, Montana, we offer remote IT support services anywhere in the U.S. As long as you have an internet connection, our technicians can securely connect to your systems and resolve issues no matter where your business is located.
What is your hourly charge for remote IT support?
Our remote IT support services are billed at $85 per hour, offering a cost-effective solution for fast and professional issue resolution.
Related Services You Might Need
If your issue requires hardware repair or cabling, check out Onsite IT Support.
For network performance and structure, see Network Installation & Cabling.
Want to audit your systems? Look into IT Asset Inventory & Documentation.
For network performance and structure, see Network Installation & Cabling.
Want to audit your systems? Look into IT Asset Inventory & Documentation.
